Forum › Forums › New users › New Users and General Questions › Laptop won’t boot up
- This topic has 38 replies, 9 voices, and was last updated Dec 11-12:33 am by caprea.
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December 9, 2020 at 8:33 pm #46934Forum Admin
SamK
::If you did that and it leads to the same window, then I don’t know what to suggest.
Worst case scenario is using the live session to copy all important files from your home folder.I don’t intend to interupt the help you are providing.
A Dell Latitude D610 laptop is now pretty old. It might be the disk has failed in parts as suggested by anticapitalista. Before attempting a reinstall it might be worth checking the disk health rather than the file system health. I think smartctl is installed, if so booting live and running the health check or short/long tests might be useful. Any bad sectors etc will indicate a new disk is needed.December 9, 2020 at 8:52 pm #46941Membergreyowl
::@execure
I followed the instructions.
Re update and upgrade: after fetching the files, it aborted at dpkg because of an unrecoverable fatal error (/usr/bin/dpkg) error 2. Commenting: “unknown user ‘root’ in statoverride file”.
Re reset of password: I got the message “Cannot determine your user name.”
Dell Latitude D620 laptop with antiX 22 (64 bit)
December 9, 2020 at 8:54 pm #46942Membergreyowl
::Can you login as root with your root password?
The root password would not work either.
Dell Latitude D620 laptop with antiX 22 (64 bit)
December 9, 2020 at 9:14 pm #46943Forum Admin
anticapitalista
::Bad news – seems like hardware failure. Try what SamK suggested a few posts up.
Philosophers have interpreted the world in many ways; the point is to change it.
antiX with runit - leaner and meaner.
December 9, 2020 at 9:14 pm #46944Member
Xecure
::Re update and upgrade: after fetching the files, it aborted at dpkg because of an unrecoverable fatal error (/usr/bin/dpkg) error 2. Commenting: “unknown user ‘root’ in statoverride file”.
Re reset of password: I got the message “Cannot determine your user name.”
Gosh! This looks very bad. I don’t know how it is possible to “lose” the root account. The errors must have been bad.
Do as SamK suggests and check the disk health from the live environment.
sudo smartctl -a /dev/sda1
for example.
More on checking for bad blocks: https://www.tecmint.com/check-linux-hard-disk-bad-sectors-bad-blocks/If the disk is OK, then make a backup of your data from live environment to an external USB drive and reinstall.
If someone has any good ideas to restore the root and user accounts, please, don’t be shy. I would also like to learn.antiX Live system enthusiast.
General Live Boot Parameters for antiX.December 9, 2020 at 9:16 pm #46946Membergreyowl
::If you did that and it leads to the same window, then I don’t know what to suggest.
Worst case scenario is using the live session to copy all important files from your home folder.I don’t intend to interupt the help you are providing.
A Dell Latitude D610 laptop is now pretty old. It might be the disk has failed in parts as suggested by anticapitalista. Before attempting a reinstall it might be worth checking the disk health rather than the file system health. I think smartctl is installed, if so booting live and running the health check or short/long tests might be useful. Any bad sectors etc will indicate a new disk is needed.Thanks for the information.
I found the Hard Drive information from inxi -F as below:
ID-1: /dev/sda vendor: Samsung model: MP0402HI started smartctl, but don’t know how to input the required information or commands.
It asks for the Device name and type.Dell Latitude D620 laptop with antiX 22 (64 bit)
December 9, 2020 at 9:46 pm #46947MemberModdIt
::Hi greyowl,
Should you not have a backup pull as much data off the disk as you can quickly.smartctl should work with sudo smartctl -a /dev/sda
It is not so easy to interpret the results so maybe a good idea to post them.
You get messages like pre fail and old age on disks that may work on for years.Reading through the thread it looks like doing a rescue through change root on
to your installation might not make sense, or may not be possible.In worst case.
Handbook is in the net.
Changing the drive is only a couple of minutes work but it looks like you need
an IDE model. Sad because IDE SSD is just too expensive so upgrade possibility
is limited.- This reply was modified 2 years, 5 months ago by ModdIt.
December 9, 2020 at 9:47 pm #46948Membergreyowl
::@ samk and xecure and anti and Moddit
Below is the result of smartctl:
demo@antix1:~
$ sudo smartctl -a /dev/sda1
[sudo] password for demo:
smartctl 6.6 2017-11-05 r4594 [i686-linux-4.9.235-antix.1-486-smp] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, http://www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: SAMSUNG SpinPoint M
Device Model: SAMSUNG MP0402H
Serial Number: S03WJ40A141491
Firmware Version: UC200-16
User Capacity: 40,007,761,920 bytes [40.0 GB]
Sector Size: 512 bytes logical/physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA/ATAPI-7 T13/1532D revision 0
Local Time is: Wed Dec 9 16:24:12 2020 EST
SMART support is: Available – device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 2400) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
No General Purpose Logging support.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 40) minutes.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 100 100 051 Pre-fail Always – 0
3 Spin_Up_Time 0x0007 100 100 025 Pre-fail Always – 2624
4 Start_Stop_Count 0x0032 094 094 000 Old_age Always – 6176
5 Reallocated_Sector_Ct 0x0033 099 099 011 Pre-fail Always – 3
7 Seek_Error_Rate 0x000e 100 100 000 Old_age Always – 0
8 Seek_Time_Performance 0x0024 100 100 000 Old_age Offline – 0
9 Power_On_Half_Minutes 0x0032 099 099 000 Old_age Always – 6751h+36m
10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always – 0
12 Power_Cycle_Count 0x0032 097 097 000 Old_age Always – 3213
191 G-Sense_Error_Rate 0x0012 097 097 000 Old_age Always – 32499
194 Temperature_Celsius 0x0022 136 106 000 Old_age Always – 34
195 Hardware_ECC_Recovered 0x001a 100 100 000 Old_age Always – 213088
196 Reallocated_Event_Count 0x0032 084 084 000 Old_age Always – 35
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always – 0
198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline – 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always – 0
200 Multi_Zone_Error_Rate 0x000a 100 100 000 Old_age Always – 0
201 Soft_Read_Error_Rate 0x0012 100 100 000 Old_age Always – 0
223 Load_Retry_Count 0x0012 100 100 000 Old_age Always – 219
225 Load_Cycle_Count 0x0012 001 001 000 Old_age Always – 2264172
255 Unknown_Attribute 0x000a 100 100 000 Old_age Always – 0
SMART Error Log Version: 1
ATA Error Count: 590 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It “wraps” after 49.710 days.
Error 590 occurred at disk power-on lifetime: 6750 hours (281 days + 6 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
— — — — — — —
40 51 f8 11 0b 40 e1 Error: UNC 248 sectors at LBA = 0x01400b11 = 20974353
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
— — — — — — — — —————- ——————–
c8 00 f8 11 0b 40 e1 00 00:01:02.375 READ DMA
c8 00 08 09 0b 40 e1 00 00:01:01.750 READ DMA
c8 00 08 01 0b 40 e1 00 00:01:01.688 READ DMA
c8 00 08 61 0c 84 e1 00 00:01:01.688 READ DMA
c8 00 08 59 0c 84 e1 00 00:01:01.688 READ DMA
Error 589 occurred at disk power-on lifetime: 6750 hours (281 days + 6 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
— — — — — — —
40 51 08 09 0b 40 e1 Error: UNC 8 sectors at LBA = 0x01400b09 = 20974345
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
— — — — — — — — —————- ——————–
c8 00 08 09 0b 40 e1 00 00:02:36.375 READ DMA
c8 00 08 01 0b 40 e1 00 00:02:36.375 READ DMA
c8 00 08 61 0c 84 e1 00 00:02:36.375 READ DMA
c8 00 08 59 0c 84 e1 00 00:02:36.375 READ DMA
c8 00 08 51 0c 84 e1 00 00:02:36.375 READ DMA
Error 588 occurred at disk power-on lifetime: 6750 hours (281 days + 6 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
— — — — — — —
40 51 f8 11 0b 40 e1 Error: UNC 248 sectors at LBA = 0x01400b11 = 20974353
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
— — — — — — — — —————- ——————–
c8 00 f8 11 0b 40 e1 00 00:00:36.938 READ DMA
c8 00 08 09 0b 40 e1 00 00:00:36.000 READ DMA
c8 00 08 01 0b 40 e1 00 00:00:36.000 READ DMA
c8 00 08 61 0c 84 e1 00 00:00:36.000 READ DMA
c8 00 08 59 0c 84 e1 00 00:00:36.000 READ DMA
Error 587 occurred at disk power-on lifetime: 6749 hours (281 days + 5 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
— — — — — — —
40 51 f8 11 0b 40 e1 Error: UNC 248 sectors at LBA = 0x01400b11 = 20974353
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
— — — — — — — — —————- ——————–
c8 00 f8 11 0b 40 e1 00 00:00:56.938 READ DMA
ec 00 00 00 00 00 a0 00 00:00:56.938 IDENTIFY DEVICE
ef 03 45 00 00 00 a0 00 00:00:56.938 SET FEATURES [Set transfer mode]
ec 00 00 00 00 00 a0 00 00:00:56.938 IDENTIFY DEVICE
00 00 01 01 00 00 a0 00 00:00:56.938 NOP [Abort queued commands]
Error 586 occurred at disk power-on lifetime: 6749 hours (281 days + 5 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
— — — — — — —
40 51 08 09 0b 40 e1 Error: UNC 8 sectors at LBA = 0x01400b09 = 20974345
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
— — — — — — — — —————- ——————–
c8 00 08 09 0b 40 e1 00 00:00:36.375 READ DMA
c8 00 08 01 0b 40 e1 00 00:00:36.375 READ DMA
c8 00 08 61 0c 84 e1 00 00:00:36.375 READ DMA
c8 00 08 59 0c 84 e1 00 00:00:36.375 READ DMA
c8 00 08 51 0c 84 e1 00 00:00:36.375 READ DMA
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 6748 –
# 2 Short offline Completed without error 00% 1017 –
# 3 Short offline Completed without error 00% 0 –
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
demo@antix1:~
$Does this look like the hard drive is damage?
- This reply was modified 2 years, 5 months ago by greyowl.
Dell Latitude D620 laptop with antiX 22 (64 bit)
December 9, 2020 at 10:28 pm #46954Membergreyowl
::Hi greyowl,
In worst case.
Handbook is in the net.
Changing the drive is only a couple of minutes work but it looks like you need
an IDE model. Sad because IDE SSD is just too expensive so upgrade possibility
is limited.This laptop is the Dell Latitude D610.
I have a Dell Latitude D600 which has a good hard drive in it.
Do you know if the D600 hard drive would fit and work in a D610?Dell Latitude D620 laptop with antiX 22 (64 bit)
December 9, 2020 at 10:36 pm #46956Forum Admin
anticapitalista
::The output of smartctl shows lots of errors related to the hard drive. Seems like it needs replacing.
IMO replace it with a ssd hard drive. They are much cheaper than they used to be and you will see a marked improvement when running antiX even with a low spec cheapo ssd version. All my old second-hand laptops have a cheap ssd rather than a slow hard drive. The cheapest ssd was 20 euros for 120 GB storage.
Edit: Hmm – Maybe the hardware won’t support the cheapest ssd.
- This reply was modified 2 years, 5 months ago by anticapitalista.
Philosophers have interpreted the world in many ways; the point is to change it.
antiX with runit - leaner and meaner.
December 9, 2020 at 10:37 pm #46957MemberModdIt
::Anticapitalista posted before me
his advice is solid, problem is the manual says your drive is IDE.
At least here in Germany only sata SSD are cheap, that may not apply where you live.You got a pass for SMART. But the read errors.
Reusing the drive you have might be possible but hardly worth the risk of more problems.- This reply was modified 2 years, 5 months ago by ModdIt.
- This reply was modified 2 years, 5 months ago by ModdIt.
December 10, 2020 at 9:43 am #46983MemberModdIt
::Hi greyowl, Sorry, had to get some rest,
this morning
To further test your disk you can extend your testing.
Format the disk, easy with gparted, if no errors shown then
do a long test, commands below.sudo smartctl -t long /dev/sda
Then readout
sudo smartctl -H /dev/sda
If you get an overall health assesment pass your drive should be ok, for how long impossible to say.
If a fail better find another disk.I searched and checked out cheap IDE SSD from Bang good, ali express, ebay.
seems about 20% early failure rate or more. No or patchy service.
Nothing I can recommend.https://www.alternate.de/Transcend/TS64GPSD330-64-GB-SSD/html/product/1171563?event=search
Cheapest good PATA IDE SSD I found but with postage near 90 euro.A new HDD is about 30 Euro on amazon. IMPORTANT You might have a size limitation.
How big is your present disk ??. Before we search for a shop manual.December 10, 2020 at 10:35 am #46986Moderator
caprea
December 10, 2020 at 1:32 pm #47001MemberModdIt
::Just done more research, Maintenance manual dell Forum, for a disk
replacement. beyond 128 GB it is likely that problems are waiting.
Dell original max drive size was 80 GB.
There was a lot of discussion on why some say windows some say BIOS.
Dell support said 137 GBI would go for a fast 128GB HDD and stay safe as possible. Trouble
always seems to come at the most inconvenient time.December 10, 2020 at 2:00 pm #47002Memberchrispop
::The problem with IDE (PATA) SSDs is that they will not be much faster than a spinning disk; the interface is the bottleneck.
It might be your only option, as 2.5″ HDDs are quite rare, and no longer made. Be careful where you buy n spinning disk from as many are actually used, and note you can’t ‘refurbish’ a HDD.
The D600 and D610 both use an IDE (PATA) interface; the D620 and D630 use SATA, so drives from them will be incompatible.
Chris
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